Service Dispatchers - Sun Prairie

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Attn: Dispatchers

Service Dispatchers

· Location: Sun Prairie Area

· Department: Corporate

· Pay: $39K - $65K Per Year



Cardinal Heating & Air Conditioning is growing, and in need of a talented & friendly Service Dispatcher to satisfy our customer’s needs.


Pay:

  • $39,000-$65,000
  • Performance-based bonuses


Location:

One - Location


Hours:

  • Full - Time
  • Monday - Friday 8:30-5



Benefits:


  • Health, Dental, Vision & Life Insurance
  • HSA
  • PTO
  • 401K, Retirement Plan
  • Referral Program
  • External Training
  • Internal Training



Requirements:


  • Proven record in customer service
  • Dispatch Experience
  • Good typist & proficient with phone systems
  • Strong Verbal & Written Communication skills
  • Engaging personality that blends well with fast-paced, goal-driven environment
  • Self motivated
  • Positive attitude
  • Highly organized



Summary:



Your Role & Responsibilities:


  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolve issues and promote the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.



Desired Skills and Experience


  • Proven record in customer service
  • Dispatch experience
  • Good typist & proficient with phone systems
  • Strong verbal and written communications
  • Engaging personality that blends well with fast-paced, goal-driven environment
  • Self motivated
  • Positive attitude
  • Highly organized






























































.

Attn: Dispatchers

Service Dispatchers

· Location: Sun Prairie Area

· Department: Corporate

· Pay: $30K - $65K Per Year



Cardinal Heating & Air Conditioning is growing, and in need of a talented & friendly Service Dispatcher to satisfy our customer’s needs.


At Cardinal Heating & Air Conditioning we empower our employees to develop their skills and advance in their careers. It’s our philosophy, along with our uncompromising commitment to customer satisfaction that has made Cardinal Heating & Air Conditioning a success, and a great place to work.



Your Role & Responsibilities:


  • Answer phones & book service calls to call board
  • Work with other customer service representatives, and dispatchers to achieve daily goals
  • Properly complete paperwork in a timely manner
  • Maintain a clean and professional appearance
  • Participate in training so that you can grow and develop as a professional



Desired Skills and Experience:


  • Proven record in customer service
  • Good typist & proficient with phone systems
  • Strong verbal and written communications
  • Engaging personality that blends well with the fast-paced, goal-driven environment
  • Self-motivated
  • Positive attitude
  • Highly organized



What We Offer:


  • Competitive Salary plus performance bonuses
  • Medical Insurance –Health, dental, vision, life insurance, short-term and long-term disability
  • 401k Plan with a company match
  • Paid continuing education
  • Paid holidays
  • Paid vacation time
  • Paid sick days



If you want to be part of something bigger than just a job -- then this may be the place for you. The successful applicants will work in a place where they will be appreciated, and where their work has a direct effect on the success of the company.



Cardinal Heating & Air Conditioning, Inc is an Equal Opportunity Employer


About

Cardinal

Heating & Air Conditioning

At Cardinal Heating & Air Conditioning we empower our employees to develop their skills and advance in their careers. It’s our philosophy, along with our uncompromising commitment to customer satisfaction that has made Cardinal Heating & Air Conditioning a success, and a great place to work.

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